Effective Date: January 10, 2026
At Rover House Cleaners, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, request services, or interact with us online. By using our website or services, you agree to the practices outlined in this policy.
We collect personal information from you in a variety of ways, including when you:
Request a quote or schedule a cleaning
Contact us via phone, email, or online forms
Interact with our website or social media pages
The types of information we may collect include:
Personal Identification Information: Name, email address, phone number, billing address, service address, and other contact details.
Service Information: Cleaning preferences, number of bedrooms and bathrooms, special instructions, square footage, and other service-related details.
Payment Information: Credit/debit card details and billing information (processed securely via third-party payment processors).
Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent on the site.
We use the information we collect to:
Provide, manage, and improve our cleaning services
Respond to inquiries, requests, and customer support questions
Send service confirmations, reminders, and updates about your appointments
Process payments and manage billing
Send promotional emails, newsletters, or special offers (with your consent)
Comply with legal obligations and protect our rights
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
Our website may use cookies and similar technologies to enhance user experience, analyze site traffic, and improve our services. Cookies help us:
Remember your preferences and settings
Monitor website performance and usage
Deliver relevant content and advertising
You can choose to disable cookies in your browser settings, but this may affect the functionality of certain website features.
We may share your personal information with trusted third parties only when necessary to:
Provide the cleaning services you requested
Process payments securely through authorized payment gateways
Comply with legal obligations or protect our legal rights
Improve our services through analytics providers (aggregated or anonymized data)
We ensure that any third-party service providers adhere to strict privacy and security standards.
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. By using our website or services, you acknowledge and accept this risk.
Depending on your location, you may have certain rights regarding your personal information, including:
Accessing the information we hold about you
Requesting corrections or updates to your data
Requesting deletion of your personal information
Opting out of marketing communications
To exercise these rights, please contact us at info@rovercleaners.com or call (214) 396-6466. We will respond to requests in accordance with applicable privacy laws.
Our website may contain links to third-party websites. Rover House Cleaners is not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Our services are intended for individuals 18 years and older. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided personal information, we will delete it immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the “Effective Date” updated accordingly.
We encourage you to review this page periodically to stay informed about how we protect your information.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Rover House Cleaners
Phone: (214) 396-6466
Email: info@rovercleaners.com
Address: 2323 N Field St STE 744, Dallas, TX 75201
We are committed to protecting your privacy and ensuring your experience with Rover House Cleaners is safe and secure.